Refund Policy

This Refund Policy explains how refund requests are handled for purchases, bookings, subscriptions, tickets, reservations, cover charges, services, or other transactions made through the platform.

Because many transactions on the platform are connected to a specific business, venue, partner, event organizer, or service provider, refund eligibility may depend on the policies and discretion of that specific business or partner.

1. Refunds to Users

For purchases made by users through the platform, including but not limited to tickets, cover charges, reservations, event access, bottle service deposits, memberships, digital purchases, or other business-specific transactions, refund decisions are generally the responsibility of the business, venue, partner, or service provider associated with the transaction.

Unless otherwise stated at the time of purchase, all refund requests for business-specific transactions are subject to the refund policy, approval, and discretion of the applicable business or partner.

The platform may help facilitate communication, payment reversal processes, or administrative support related to refund requests, but the platform does not guarantee that a refund will be issued.

The applicable business or partner is responsible for determining whether a refund will be approved, denied, partially approved, credited, or otherwise resolved. The business or partner is also responsible for any liability, dispute, chargeback, customer-service issue, or financial obligation related to the refund decision, except where prohibited by law or where the platform is directly responsible for an error.

Refunds may be denied for reasons including, but not limited to: failure to attend an event or reservation; missed entry, late arrival, or failure to comply with venue rules; removal from a venue or event due to conduct, security, age-verification, dress code, intoxication, or safety concerns; user error during checkout; purchases marked as final sale; expired event access, tickets, passes, reservations, or offers; or business-specific policies that do not allow refunds.

If a business or partner approves a refund, the refund will generally be returned to the original payment method when possible. Processing times may vary depending on the payment processor, bank, card issuer, or other third-party payment provider.

2. Platform Fees and Service Fees

Certain platform fees, processing fees, service fees, convenience fees, or technology fees may be non-refundable unless required by law or unless the refund is caused by an error directly attributable to the platform.

Where a business or partner approves a refund for the underlying purchase, any associated platform or processing fees may still be retained unless the platform, the payment processor, or applicable law requires otherwise.

3. Chargebacks and Payment Disputes

If a user initiates a chargeback, payment dispute, reversal, or similar claim with their bank, card issuer, or payment provider, the business or partner associated with the transaction may be responsible for responding to the dispute and bearing any related liability, costs, fees, penalties, or losses.

The platform may provide transaction records, receipts, check-in data, ticket data, reservation data, communication logs, or other available information to assist in resolving payment disputes.

Users should first attempt to resolve refund concerns directly with the applicable business or partner before initiating a chargeback or payment dispute.

4. Refunds to Businesses and Partners

Refunds, credits, adjustments, or reversals issued to businesses, venues, partners, event organizers, or service providers are handled separately from user refund requests.

Business and partner refunds may involve platform subscriptions, software fees, service fees, onboarding fees, advertising purchases, promotional placements, payment-processing adjustments, account credits, or other business-facing charges.

Unless otherwise stated in a written agreement, business-facing fees paid to the platform are non-refundable once billed, charged, activated, used, or made available.

The platform may, at its discretion, issue a refund, credit, account adjustment, or billing correction to a business or partner in cases such as duplicate charges, billing errors, service interruptions, account closure, promotional adjustments, or other circumstances the platform determines appropriate.

Refunds or credits to businesses and partners are not guaranteed and may be reviewed on a case-by-case basis.

5. Subscription and Recurring Billing Refunds

For business or partner subscriptions, cancellation of a subscription generally stops future billing but does not automatically create a refund for amounts already paid.

Unless otherwise stated in a separate agreement, subscription fees are billed in advance and are non-refundable for the applicable billing period.

If a business or partner upgrades, downgrades, adds features, adds locations, removes locations, or changes its subscription during a billing period, charges may be prorated, credited, or adjusted at the platform's discretion or according to the subscription terms presented at the time of change.

6. Errors, Cancellations, and Exceptional Circumstances

If a transaction is affected by a technical error, duplicate charge, incorrect charge, platform malfunction, canceled event, business closure, or other exceptional circumstance, the platform may review the issue and determine whether a refund, credit, reversal, or other remedy is appropriate.

In some cases, the applicable business or partner may remain responsible for the refund decision and related liability. In other cases, if the issue was directly caused by the platform, the platform may take responsibility for resolving the issue.

7. No Guarantee of Refund

Submitting a refund request does not guarantee approval. Refund decisions may depend on the type of transaction, the applicable business or partner's policies, timing of the request, usage of the purchased item or service, event status, payment processor rules, and applicable law.

8. How to Request a Refund

Users seeking a refund for a business-specific transaction should contact the applicable business, venue, partner, event organizer, or service provider directly, unless the platform provides a specific refund-request process for that transaction.

Businesses or partners seeking a billing refund, account credit, or subscription adjustment should contact platform support using the designated support channel.

9. Changes to This Policy

The platform may update or modify this Refund Policy at any time. Any changes will be effective when posted or otherwise made available through the platform. Continued use of the platform after changes are posted means you accept the updated Refund Policy.